Frequently asked questions.
Never Sink was created for the people who jump. Builders. Creatives. Athletes. Anyone choosing the harder path in pursuit of something meaningful.
Thousands of people are navigating the same pressures and life risks — often alone. Never Sink exists as a reminder that they’re not.
Learn about our story on our about page and contact us if you want to chat about anything at all.
We will have your email address from your order and will send you an automatic notification once your order has been dispatched. Your order may be delivered through an untracked service, so you may not receive courier information for these.
Each product is crafted individully and should be on its way to you within 7-14 days of receipt of your order. Delivery is normally between 24-48 hours from dispatch.
If you have an account with us, we will update the status of your order as it progresses through our system. Log in to your account to access this section.
If your order has been confirmed and processed we may not be able to cancel it. Please contact us and we will do our very best to help you out.
You do have a legal right to return products as long as they fully comply with our Terms. Please contact us as soon as possible if you need to cancel your order for any reason.
Please check our Terms where there is information about returning unwanted products.
A lot of our products are print on demand and we actively encourage you to fully research them before placing an order. We aim to make everything as clear as possible on our product pages, however if you have any questions, or are unsure of anything at all, please contact us and we will be more than happy to help you out.
We don't offer gift vouchers right now, but it's something we are actively considering.
Discount codes are likely to be limited to newsletter subscribers and registered users, and you will be notified by email when the next one comes around.
You can subscribe at the bottom of our home page and, of course, you can unsubscribe at any time.
Yes. Keeping your information safe is a top priority for us.
Our website uses industry‑standard SSL encryption, which means any data you enter, such as personal details or payment information, is securely transmitted.
We process all payments through Stripe, a globally trusted payment provider. Stripe uses advanced security measures, including encryption and fraud protection, and is certified to the highest level of PCI compliance, ensuring your payment details are handled safely.
Importantly, we do not store your payment card information on our servers, and we keep our systems up to date and follow best practices to protect our website from security threats.
No, we currently only ship to mainland United Kingdom. Our product shipping processes are always under review, so that may change in the future.